During my recent stay in Hanoi, I encountered several issues that I would like to raise:
Firstly, I had informed the property via email and through 訂房網站 that I wished to check in early at around 12:00 PM. I received a reply before my 訂房網站 confirming that early check-in would be arranged if available. However, upon arrival, the experience was very disappointing.
The hotel name listed online < Wenxin Luxury Vinhomes Ocean Park > does not seem to exist in reality. The name on the website and the actual location were completely different, which caused confusion and made it very difficult to find the property. Additionally, the location on the map did not match the real location.
When I arrived, it was also very difficult to communicate with the staff due to the language barrier(they only sent me message without coming to meet me). I repeatedly asked about early check-in around 12:00–1:00 PM, but the staff simply replied that the previous guest had not yet checked out and showed no effort to assist or explain politely. Their attitude was rude and unhelpful, which made the situation worse.
My main complaints are:
The misleading hotel name and inaccurate location information.
The poor attitude and lack of professionalism from the staff.
I hope this feedback will be taken seriously to improve service and ensure accurate information is provided to future guests.
During my recent stay in Hanoi, I encountered several issues that I would like to raise:
Firstly, I had informed the property via email and through 訂房網站 that I wished to check in early at around 12:00 PM. I received a reply before my 訂房網站 confirming that early check-in would be arranged if available. However, upon arrival, the experience was very disappointing.
The hotel name listed online < Wenxin Luxury Vinhomes Ocean Park > does not seem to exist in reality. The name on the website and the actual location were completely different, which caused confusion and made it very difficult to find the property. Additionally, the location on the map did not match the real location.
When I arrived, it was also very difficult to communicate with the staff due to the language barrier(they only sent me message without coming to meet me). I repeatedly asked about early check-in around 12:00–1:00 PM, but the staff simply replied that the previous guest had not yet checked out and showed no effort to assist or explain politely. Their attitude was rude and unhelpful, which made the situation worse.
My main complaints are:
The misleading hotel name and inaccurate location information.
The poor attitude and lack of professionalism from the staff.
I hope this feedback will be taken seriously to improve service and ensure accurate information is provided to future guests.
Wenxin Luxury Vinhomes Ocean Park
(Wenxin Luxury Vinhomes Ocean Park)附近飯店推薦
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